Payment and Refund Policy

Last updated: September 17, 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all financial services and products offered by Name.com in connection with car rental financing arrangements within the United States. It governs transactions involving vehicle rental agreements financed through installment plans, lease-to-own structures, or similar credit facilities where customers secure temporary use of automobiles under financed terms. The policy addresses payments made toward principal balances, interest accruals, fees, and related ancillary charges arising from these financing agreements. It does not extend to unrelated services such as direct vehicle sales without financing components or non-automotive rental products. Customers engaging with Name.com for rent car finance agree to the terms outlined here upon initiating any financed booking or service request.

Prices, Currencies, Taxes, and Any Additional Charges

All quoted prices for rent car finance products are expressed in United States dollars. Base financing amounts reflect the agreed rental period multiplied by daily or monthly rates, subject to adjustment based on vehicle class, duration, and customer credit profile. Applicable state and local taxes are calculated and added at the prevailing rates for the jurisdiction where the rental originates. Additional charges may include origination fees for processing the finance application, late payment penalties assessed after a grace period, mileage overage fees if applicable to the agreement, and administrative costs for modifications to the financing terms. Taxes and surcharges are disclosed prior to contract formation and are the responsibility of the customer unless otherwise stated in the specific financing agreement.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Name.com accepts payments via major credit cards, debit cards, electronic bank transfers through automated clearing house systems, and certified checks for rent car finance obligations. Payment authorization occurs at the time of booking confirmation and may involve pre-authorization holds on credit or debit accounts to cover anticipated charges. All transactions are processed through secure payment gateways compliant with industry standards for data encryption and fraud prevention. Customers must ensure sufficient funds or credit availability at the time of scheduled payments to avoid disruptions in service access.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A financing contract for rent car services is formed upon successful submission of the application, verification of customer eligibility, and issuance of a written or electronic confirmation from Name.com. This confirmation details the financed amount, repayment schedule, interest rate, and terms of vehicle use. Until this confirmation is provided, no binding obligation exists on either party. Customers receive a copy of the agreement via email or secure portal access following approval.

Cancellation Rights and Applicable Cancellation Periods

Customers may cancel a rent car finance agreement within a specified period following contract formation, typically three business days for certain introductory financing offers, provided no vehicle has been taken into possession. Cancellation requests must be submitted in writing and result in release from further obligations if processed timely. After the cancellation window, early termination fees may apply as outlined in the individual agreement.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for overpayments, duplicate transactions, or instances where the financed service is not delivered due to circumstances attributable to Name.com. Eligibility excludes amounts already applied to vehicle usage, interest accrued up to the cancellation date, and any non-refundable deposits or fees explicitly identified in the agreement. Promotional discounts or incentives may be forfeited upon refund request.

The Step-by-Step Procedure and Information Required to Request a Refund

To initiate a refund request, customers must contact Name.com using the details provided on the Contacts page and supply their account number, transaction reference, reason for the request, and supporting documentation such as proof of payment. Requests are logged and acknowledged within five business days. Incomplete submissions may delay processing until all required information is received.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Upon receipt of a complete refund request, Name.com conducts an internal review to verify eligibility against the policy terms. Decisions are communicated via email within ten business days. Approved refunds proceed to processing while rejected requests include an explanation of the determination and any available appeal options.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method whenever feasible, with processing typically completed within fourteen business days. Bank transfers or check refunds may require additional time depending on financial institution protocols. Customers are notified once the refund has been dispatched.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

For ongoing rent car finance subscriptions or recurring payment plans, refunds are prorated based on usage up to the termination date. Promotional financing rates are subject to clawback if the agreement is canceled before the promotional period concludes. Digital account management tools associated with the finance service do not qualify for separate refunds.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments trigger automated notifications and may result in temporary suspension of vehicle access until resolved. Duplicate charges are investigated and credited promptly upon verification. Chargeback requests are handled in accordance with card network rules, and suspected fraudulent activity prompts immediate account review and potential reporting to authorities.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy preserves all rights afforded to consumers under applicable United States federal and state laws, including those related to fair credit reporting, truth in lending disclosures, and protections against unfair or deceptive acts. Nothing in this policy waives or limits statutory remedies available to customers in their state of residence.

Contact Route, Policy Changes, and Last-Updated Date

Questions regarding this policy or requests for clarification should be directed through the contact form on the Contacts page or by reaching [email protected], (812) 479-0231, or 3700 East Morgan Avenue, Evansville, IN 47715. Name.com reserves the right to update this policy as needed to reflect changes in law or business practices. The most recent version will always be posted with the effective date noted at the beginning of the document. Continued use of financed services after updates constitutes acceptance of the revised terms.